Every Viclay piece is hand painted and designed. Although Viclay aims for perfection and every piece is thoroughly inspected, each piece is not guaranteed to be identical. Please remember all of our pieces are ceramic. There is a chance they may chip or break if dropped. Viclay is not responsible for damaged items once the seal is broken. Additional earring posts colors may be purchased for only $1.50 each! All earring posts and broach/pin backs will be replaced free of charge if damaged or broken. Our clients are responsible for “to and from” shipping. Special orders may be requested via email to Shop@Viclay.com. If the seal is in tact and your items are damaged, please immediately take a picture and email it to Shop@Viclay.com with your order number within 7 days to receive a replacement item. In the rare event you require a refund or replacement, it must be requested within 7 days of delivery and will only be issued once the originally purchased pieces have been received by Viclay.
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